What gets measured gets done. Every person in an organization is employed to deliver results (outputs) that contribute to the organization as a whole. Effectiveness is judged by the extent to which internal and external customer demands for outputs are met. In the long run,…
Do you believe in the concept of the balanced scorecard as a tool to implement strategy and optimize stakeholder and customer satisfaction? Do you, nonetheless, fail to implement it successfully at all levels in your organization? Almost all my clients tell me that is the…
The consultant asked the worker what he was doing. “Reading the newspaper,” he replied. The consultant scribbled on his clipboard. He then asked the second worker what he was doing. The second worker also replied that he was reading the newspaper. The consultant, after scribbling…
Empowerment and delegation are how you create an organizational culture in which all employees use as much of their ability as possible, in a unified and synergistic way, so as to produce the results required by internal and external customers and stakeholders. In order to…