PERFORMANCE MEASURES APPLIED
A potent system for measuring and managing performance: individual performance, team performance, and organizational performance. With case studies and examples from both the private and public sectors, this is a practical course that enables you to build a performance measurement/management system that you can implement without delay.
Formulated in the engine rooms of industry - on shop floors and in boardrooms - Performance Measures Applied is a performance strategy that comes from years of experience working with people who are the backbone of business - workers, team leaders, and managers. It is no academic treatise. It is a tried and tested pathway to measurable, definable, performance improvement.
If performance on the job is not measured, then performance improvement remains a myth. You may do your best to introduce a total quality approach, benchmark, empower the workforce, build teams, strike an enterprise agreement - but for what purpose and how sustainable if you cannot measure the output and the improvements, and control variance? Measuring performance is integral to achieving business goals. Without it visions and goals remain just dreams.
Performance Measures Applied is a jargon-free, practical course, a tried and tested pathway to measurable, definable performance improvement. The "back to basics" formula presented in this course, works in product, service or public sector environments alike, in small and large organizations, within divisions and across companies and locations.
On completion of this course the following objectives would have been achieved:
- You will understand the 10 essential components and systems of team performance.
- You will know 11 reasons why you should develop performance measures.
- You will be able to apply a step-by-step process to build an effective performance measurement, performance management and performance appraisal system that works. You will also know how to:
- Identify stakeholders and customers
- Identify outputs
- Develop performance measures
- Set targets
- Construct a balanced scorecard
- Give performance feedback against targets
- Implementation guidelines, pitfalls and case studies to implement the above mentioned systems.