Publisher: Independent Pubs
Author: Harold Monty Sacher and Merryl Sacher
Size: 250mm x 180mm
Released: 3rd Edition January 2016
Formulated in the engine rooms of industry - on shop floors and in boardrooms - Performance Measures Applied is a performance strategy that comes from years of experience working with people who are the backbone of business - workers, team leaders, and managers. It is no academic treatise. It is a tried and tested pathway to measurable, definable, performance improvement.
If performance on the job is not measured, then performance improvement remains a myth. You may do your best to introduce a total quality approach, benchmark, empower the workforce, build teams, strike an enterprise agreement - but for what purpose and how sustainable if you cannot measure the output and the improvements, and control variance? Measuring performance is integral to achieving business goals. Without it visions and goals remain just dreams.
Performance Measures Applied is a jargon-free, practical guide, a tried and tested pathway to measurable, definable performance improvement. The "back to basics" formula presented in this manual, works in product, service or public sector environments alike, in small and large organizations, within divisions and across companies and locations.
The book is in three parts.
There are ten easy to read modules, divided into the three parts: While each module can stand alone, together they form a comprehensive performance management system.Each module contains examples, summaries, checklists, glossaries and quality standards. In addition, two modules are dedicated to guidelines for implementing a performance measurement system, the most common pitfalls, and case studies.