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A potent system for measuring and managing individual, team and organisational performance. With workbook, case studies and examples, this practical modular system enables you to build and implement a performance measurement/management system. It provides a jargon-free, practical guide to measurable, definable performance improvement. On completion, you should have the skills to build a performance measurement/management system into your team/department/organisation.
Note that this product contains ALL the other modules listed below.
Learn some guidelines for success and some pitfalls to avoid when implementing performance improvement systems
This provides an excellent overview of the performance management / measurement system and is very useful for gaining a contextual understanding of the system. It expains why the performance management / measurement sytsem is so integral to building the systems that will lead to the continuous improvement of team performance.
How to define work in terms of outputs (value-added end results or deliverables) and performance measures
Some real-life examples of the successful application of various components of the performance management system.
Learn how to systematically establish performance feedback in an organisation.
Identify what resources you will require and how to set action plans to achieve your targets.
Understand how to implement a reward system which is contingent on prformance.
Develop the skills to set targets in order to achieve outputs.
Understand how to construct a balanced scorecard to implement the organisation's strategy.
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